North Cardiff Orthodontic Centre
Incorporating Crocodile and Embrace Orthodontics
6 Cwrt Y Parc, Earlswood Road, Llanishen, Cardiff CF14 5GH
Last updated: 02 December 2024
This page explains how you may use our website and how we collect, store and protect your personal information.
By using this website or contacting our practice, you agree to the terms outlined below.
We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK GDPR and Data Protection Act 2018.
North Cardiff Orthodontic Centre provides orthodontic and dental services including consultation, diagnosis, treatment planning and orthodontic care.
This website provides general information only and does not replace professional clinical advice. Individual treatment recommendations can only be made following a clinical assessment.
You agree to use this website lawfully and respectfully.
You must not:
Attempt to gain unauthorised access to the website or server
Introduce viruses, malicious software, or harmful code
Copy, reproduce, or distribute website content without permission
Misuse online forms or provide false information
All content, text, images, branding and logos belong to the practice unless otherwise stated.
Information on this website is intended for general guidance only.
It does not constitute medical advice or diagnosis.
Treatment outcomes vary between patients and depend on clinical assessment, oral health, and compliance with professional instructions.
If you require urgent dental care, please contact the practice directly or call NHS 111.
By booking an appointment you agree to:
Provide accurate medical history information
Follow professional advice and care instructions
Attend appointments on time
Provide notice if you need to cancel
Missed appointments or late cancellations may incur a charge in accordance with practice policy.
Private treatment fees will always be explained before treatment begins and written consent will be obtained.
We aim to provide a high standard of care. If you are unhappy with any aspect of treatment, please contact us so we can resolve the matter promptly.
A full complaints procedure is available upon request or on our website.
Our website may contain links to other websites.
We are not responsible for the content or privacy practices of external sites.
We may collect personal information when you:
Submit a contact form
Book an appointment
Call or email us
Attend a consultation or treatment
This may include:
Name
Address
Email address
Telephone number
Date of birth
Medical and dental history
Payment details (processed securely via third parties)
IP address and website usage data
We use your information to:
Respond to enquiries
Arrange appointments
Provide dental care
Maintain clinical records
Send appointment reminders
Meet legal and regulatory requirements
Improve our services
We only use your information where we have a lawful basis to do so.
We process your personal data under one or more of the following lawful bases:
Contract – to provide treatment and manage appointments
Legal obligation – to maintain clinical records and comply with regulations
Legitimate interests – to operate and improve our services
Consent – where required (e.g., marketing communications)
Health information is treated as special category data and handled with additional safeguards.
Your data is stored securely using encrypted systems and restricted access.
We retain dental records in accordance with NHS and professional guidelines (normally a minimum of 11 years, or until age 25 for children).
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.
We only share information when necessary and lawful, including with:
Dental laboratories
Other healthcare professionals involved in your care
Regulators or insurers where required
IT and secure hosting providers
Legal or safeguarding authorities when required by law
We never sell personal data to third parties.
Our website may use cookies to improve performance and user experience.
Cookies may:
Help the site function correctly
Analyse website traffic
Remember preferences
You can control cookies through your browser settings.
Under UK data protection law you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (where legally permitted)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise your rights, please contact the practice.
If you have any questions about how your data is handled, please contact us directly.
If you remain unhappy, you may contact the Information Commissioner’s Office (ICO):
https://ico.org.uk
Telephone: 0303 123 1113
We may update this policy from time to time. The latest version will always be published on this website.
By using our website or contacting our practice, you confirm you have read and understood these Terms & Conditions and Privacy Policy.